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Refund Policy
SORTLIST LTD
Reg NO: 09013398
25 Park End Street, Oxford, OX11HU
Rest of Europe
Homejame Gmbh, Reuthseering 146, 91325 Adelsdorf, Germany.
Last Updated: 26 September 2024
At Grocerpark, we strive to ensure our customers are satisfied with their purchases. However, if you're not entirely happy with your order, we're here to help.
Eligibility for Refunds:
Timeframe for Returns:
You have 10 days from the date of purchase to request a refund.Condition of Goods:
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in the original packaging. You must provide the receipt or proof of purchase.Non-Refundable Items:
Some items are not eligible for refunds, including but not limited to: Gift cards Expiry Products Customized or personalized items Perishable goods (e.g., food, flowers) Sale items or items marked "final sale"How to Request a Refund:
To initiate a return, please contact us at +44 18656 41256 with your order number and reason for the return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, please send us an email at info@grocerpark.com and send your item to: Kidlington, OX5 1JE, UK..Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In the case of defective or incorrect items, we will cover the cost of return shipping.Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account or payment method. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@grocerpark.com.
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