01865641256
01865641256
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FAQ

Frequently Asked Questions (FAQ)

Your questions answered – all in one place

Grocer Park is a leading multicultural supermarket based in Oxford, UK, offering a diverse selection of groceries and everyday essentials. We specialise in Indian, South Indian, Sri Lankan, Middle Eastern, European, and global food products all under one roof.

Whether you're looking for authentic spices, fresh vegetables, or international staples, Grocer Park is your go-to destination. Shop conveniently via our user-friendly online platform or visit our physical store in Oxford for a seamless and satisfying shopping experience.

Yes, we do. Our store is located in Oxford. Please refer to our Contact Us page for the full address and directions.

Yes, we are open and operating as usual, adhering to all applicable safety measures. In-store browsing and shopping are allowed.

We aim to dispatch orders on the same day for OX1 to OX5 postcodes, or on the next working day. Orders are usually delivered the following day. For vegetables or meat items, delivery may vary based on availability. We will inform you in advance of any changes.

We offer FREE delivery across the UK, excluding Northern Ireland, Islands, and the Scottish Highlands. For full delivery details, please refer to our Delivery Info page.

No, GrocerPark is based in Oxford, and our physical store is located there. Please see our Contact Us page for directions.

After placing your order, you will receive a confirmation email. Our team will contact you within 1–2 days to process the order. You’ll receive notifications upon dispatch and tracking updates until delivery.

Once your order is dispatched, you will receive a tracking number. You can track your order on the courier’s website using this number. Should you require assistance, we are happy to help.

Once dispatched, the responsibility for delivery shifts to the courier. Customers are advised to contact the courier directly. However, we are here to assist you if any issues arise.

Yes, we do. For wholesale enquiries, please email us at: info@grocerpark.com

Yes, we deliver frozen items in temperature-controlled packaging. Please choose the appropriate delivery option at checkout.

Currently, we only deliver frozen seafood using temperature-controlled packaging. Fresh and frozen meat delivery will be available soon.

Absolutely. Delivering fresh vegetables is one of our key offerings. In warmer climates, we use temperature-controlled packaging to maintain freshness.

You can reach us via the following channels:
- WhatsApp: +44 7769126629 (Text only – no calls)
- Phone: 01865641256 (For queries and orders)
- Website: www.grocerpark.com
- Facebook Messenger: @grocerparkuk
- Email: info@grocerpark.com

Note: A £1.99 processing fee applies for orders placed via phone, WhatsApp, Facebook, or email.