Terms And Conditions

1. Information About Us

We operate the website https://www.grocerpark.com. Our trading address is:

GrocerPark, 20G, Bankside, Kidlington, OX5 1JE, England, United Kingdom.

2. Orders

We accept orders from addresses both within and outside the UK. However, all orders are accepted on the basis that:

• You agree to be bound by these terms and conditions.
• Any legal disputes will be subject exclusively to the jurisdiction of the courts of England and Wales.

3. Your Status

By placing an order on our site, you confirm that:

• You are legally capable of entering into binding contracts.
• You are at least 18 years old.

4. Formation of Contract

• Order Acknowledgement: After placing an order, you will receive an email acknowledging that we have received it. This does not mean your order has been accepted.
• Dispatch Confirmation: A binding contract is formed when we send you an email confirming dispatch.
• Products in Contract: Only items listed in the dispatch confirmation are included in the contract.

5. Consumer Rights

• Product Availability: Orders are subject to stock availability. You will be informed if a product is unavailable.
• Personalised Products:
  • You must ensure details and images are correct and of adequate quality.
  • Any custom text is used exactly as submitted.
  • A proof is shown for guidance only.
• Cancellation Rights: You may cancel within 15 working days of receiving your goods. Notify us in writing and return the products at your own cost.
• Exclusions: You cannot cancel orders for frozen goods, fresh produce, herbs, flowers, or garlands.

6. Delivery

Orders will be delivered as per the dispatch confirmation, or within a reasonable time frame.

7. Risk and Ownership

• Risk: Goods are your responsibility upon delivery.
• Ownership: Ownership transfers upon full payment including delivery charges.

8. Price and Payment

• Prices: All prices include VAT unless stated otherwise.
• VAT Changes: If VAT changes before delivery, we adjust unless payment has been made.
• Price Adjustments: Prices may change anytime but won't affect confirmed orders.
• Pricing Errors: We reserve the right to correct pricing mistakes. If the correct price is higher, we may contact you or cancel the order.
• Payment Methods: Accepted cards: Visa, Mastercard, Visa Debit, Maestro, Solo.