Privacy Policy

This privacy notice was last updated on 21 July 2025.

Introduction

Grocerpark and its associated trading entities are committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Safeguarding the personal information you share with us is of paramount importance. This notice aims to clarify how we collect, use, and protect your data to provide you with an efficient and professional service.

Scope of This Notice

This privacy policy explains:

• How and why Grocerpark collects information from you;
• With whom we share your information, and the basis for doing so;
• Your legal rights with respect to your personal data.

Grocerpark acts as the ‘Data Controller’ for the personal information you provide. As such, Grocerpark determines how and why your data is processed.

Contact Details

If you need to contact us regarding your data, please write to:

Information Collection

When you register or make purchases with Grocerpark, we collect the following details to establish your account and process your orders:

• Full name
• Address(es)
• Date of birth
• Contact numbers
• Email address
• Device and IP information for website personalisation

Please refer to our Cookie Notice for further information.

How We Use Your Information

Under data protection law, we are allowed to use personal data where we have a lawful basis. These include:

• Contract – To fulfil our agreement with you.
• Legitimate Interests – For business management and service improvement.
• Legal Obligation – To comply with statutory requirements.

Data Sharing

We only share your data with trusted third parties including:

• Supplier partners – to fulfil your orders
• Delivery companies – to dispatch goods
• IT service providers – to support business systems
• Payment processors – to securely handle payments

All partners undergo rigorous security checks.

Transfers Outside the EEA

Your data may be transferred to countries outside the European Economic Area (EEA), including India and the United States. We ensure all transfers comply with data protection law by implementing strict contractual safeguards.

Marketing & Communication

You will only receive marketing communications if you opt-in. You can withdraw your consent at any time via 'My Account', the unsubscribe link in emails, or by contacting us.

Data Retention

We retain your personal information for as long as necessary to fulfil our services and legal obligations. Typically, this is seven years unless otherwise required by law.

Your Rights

Under GDPR, you have the right to:

• Access your data
• Rectify inaccuracies
• Request erasure
• Restrict processing
• Data portability
• Object to processing
• Challenge automated decisions

You may contact info@grocerpark.com to exercise your rights or lodge complaints with the Information Commissioner’s Office (www.ico.org.uk).

Cookie Notice

Cookies are used to enhance your experience on our website. We use:

• Strictly Necessary Cookies
• Analytical/Performance Cookies
• Functionality Cookies
• Targeted Marketing Cookies

Cookies help us improve site performance, personalise content, and deliver relevant adverts. For more on managing cookies, visit www.youronlinechoices.com or consult your browser settings.

Third-Party Cookies

We work with selected third-party services such as Google Analytics, Facebook Connect, and Bing Ads for targeted marketing and site analytics. You may opt-out using browser add-ons or through advertising settings provided by these platforms.