Thank you for shopping with GrocerPark. We want you to be completely satisfied with your purchase. Please review our Returns and Refund Policy carefully before making a purchase.
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, with tags attached and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Perishable items are not eligible for return unless they are faulty or incorrect.
2. Return Process
- Please contact us at info@grocerpark.com to initiate a return. Do not send items without prior authorisation.
- If your return is accepted, we will issue a prepaid returns label and provide instructions for sending the item back.
- The buyer is responsible for return shipping costs unless the item is faulty or incorrect.
3. Damaged or Incorrect Items
- Inspect your order immediately upon arrival.
- Notify us within 24 hours if you receive a damaged, faulty, or incorrect item.
- Include clear photographs of the issue to help us resolve the matter swiftly.
4. Non-Returnable Items
The following items are non-returnable:
- Perishable goods (e.g. fresh produce, frozen foods, meat, fish, fresh snacks)
- Personalised or custom-made products
- Personal care and hygiene items
- Hazardous materials or flammable liquids/gases
- Sale items and gift vouchers
If you are uncertain whether your item qualifies, please contact us.
5. Exchanges
To exchange an item, we recommend returning the original item and placing a new order once the return is approved.
6. Refunds
- Refunds will be processed once the returned item has been received and inspected.
- If approved, refunds will be issued to the original payment method.
- It may take several working days for your bank or card provider to process the refund.
- A £2.99 cancellation fee applies to all cancelled orders.
- For dry goods and kitchenware, packaging and handling charges may be deducted.
- Perishable items are non-refundable once dispatched, unless there is a delivery issue.
7. Delayed or Denied Refunds
Refunds may be delayed or denied under the following conditions:
- No photographic evidence is provided for damaged or faulty items.
- Temperature-controlled delivery was not selected for perishable items where required.
- Delivery was refused, failed, or returned without a valid reason.
8. Contact Us
If you have any questions or concerns about your return or refund, please contact us at:
Email: info@grocerpark.com
This policy is operated under SortList Ltd (Company Registration No: 09013398).
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